We help you promote and retain positive working relationships with your customers by providing non-contentious solutions through our amicable commercial debt collection services.
The moment a trade invoice becomes overdue is the time you need to start chasing payment.
We recognize this first stage of debt collection and can provide a valuable opportunity for you to enhance your relationship with your customer. Something as simple as a repayment plan or negotiations brokered locally to your customer in their own language often yields the best debt recovery results without the need to resort to more expensive litigation. There is no single reason why an invoice may remain unpaid; therefore we believe there should be no single approach to resolving the debt.
With our international network of locally based debt collection professionals, we provide trade invoice collection services through 96% of the world’s countries. Whether a domestic or international debtor, we’re able to resolve most outstanding debt issues in their own language and in keeping with local laws and practices.
We operate the most integrated collections network in the industry with the support our international team of debt collection specialists and our worldwide IT infrastructure. We act promptly on receipt of a notification of non-payment, regardless of time zones, freeing your business from the effort and resource needed to chase unpaid invoices or monitor payment plans across time zones, languages, customs and jurisdictions.
Our automated domestic and cross-border accounting processes enable the prompt payment of multi-currency collected monies into your accounts. This ensures international money transfers are made without delay.
The sooner you can identify a problematic debt the better, because the older a debt becomes the trickier it is to collect!
This could be due to difficulty in locating debtor details, old invoices, etc
Once you have identified a problematic debt, get in touch with us to begin the debt collection procedure.
All new customers are required to register with us.
We agree to terms and you sign a Debt Collection Agreement. It’s that simple!
Single or multiple cases are easily submitted via our web-based management portal.
The more debtor contact information and supporting documentation (such as copy invoices and/or statement of account) you can give us the better!
With every collections case you submit, we will send you a confirmation that we have received your case. Our account managers are also at your disposal to assist you with the registration of a case if necessary.
The debt collection begins immediately upon receipt of your case.
Our professional collectors are experienced in local collections procedures, legal processes, cultures and speak the same language as your debtor.
These factors position us to collect your receivables with success, while respecting your customer relationships.
Moreover, export debt collection cases are handled by local collectors while maintaining communication with the account manager.
Using structured telephone calls, emails and letters, we’ll endeavor to recover your money swiftly!
We will start to work on collecting your debts so that you can focus on your core business.
After contacting your debtor on several occasions, we evaluate the collection progress and amend the process accordingly.
Taking into consideration responsiveness of a debtor(s), the amount of debt and the debtor’s financial position (assets, employees, y-o-y financial position) we can continue with the initial collection approach or suggest implementing the following strategies for example:
You can stay informed about the collection process with real time updates available via our online customer portal.
Your dedicated account manager will always be available to you for questions, concerns or updates at your convenience and may contact you for additional information or approval for certain procedures during the collection process.
We will reimburse you quickly with payments received by us from your debtor.
Our aim is to collect your debts in an efficient and prompt manner, while preserving your valued business relationships with customers!
Secure Credit, Chansar Insurance Brokers LLP
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